ClosetéTerms & Conditions

Welcome to Closeté.

Closeté is a platform that enables users to buy and sell luxury items through a managed service including collection, authentication, and delivery.

By using the app, you agree to these Terms & Conditions.

Closeté acts as a facilitated marketplace that:

• Connects buyers and sellers
• Manages collection, authentication, and delivery
• Processes payments securely

Closeté is not the original owner of listed items.

Users agree to:

• Provide accurate information
• Maintain account security
• Accept responsibility for account activity

Closeté may suspend or terminate accounts for misuse.

Sellers represent and warrant that:

• Items are authentic and legally owned
• Listings are accurate (description, condition, images)

Closeté reserves the right to:

• Reject items during verification
• Remove listings
• Suspend sellers providing counterfeit or misleading items

Buyers agree to:

• Review listings before purchase
• Provide accurate delivery details

All purchases are subject to:

• Authentication
• Successful verification

All items undergo a verification process using:

• Internal expertise
• Third-party authentication tools

Closeté performs authentication using best efforts and available technology.

Authentication outcomes are:

• Final and binding
• Based on inspection at the time of verification

Closeté does not guarantee absolute authenticity beyond this process.

Payments are securely processed via third-party providers

Funds are held until:

• The item has successfully passed authentication
• The Buyer accepts delivery

Payment is only released to the seller after successful delivery acceptance

Closeté manages:

• Seller collection
• Buyer delivery

Users must:

• Be available at scheduled times
• Provide accurate address details

Closeté is not liable for:

• Delays caused by logistics partners
• Failed deliveries due to incorrect information

At delivery, the Buyer has the right to:

• Accept the item; or
• Reject the item.

If the item is rejected because it is not as described, its condition materially differs from the listing, or due to any issue attributable to Closeté or the Seller:

• The item will be returned to the Seller.
• The Buyer will receive a full refund.
• The Seller will not be paid.

If the Buyer rejects the item solely due to a change of mind, personal preference, or any reason unrelated to the item's authenticity, condition, or conformity with its listing:

• The item will be returned to the Seller.
• The Buyer will receive a refund less the applicable Closeté Handling Fee, which covers costs already incurred, including payment processing, collection, authentication, handling, logistics, and delivery.
• The Seller will not be paid.

Repeated instances of rejecting items due to a change of mind may result in Closeté restricting or suspending the Buyer's account at its sole discretion.

This process replaces the need for a traditional returns process.

Closeté's decisions regarding:

• Authentication
• Item condition
• Listing accuracy

Are final and binding

Users agree to accept Closeté's determination in resolving disputes.

Closeté reserves the right to:

• Contest chargebacks with evidence
• Suspend accounts involved in disputes
• Take action against fraudulent activity

To the fullest extent permitted by law:

Closeté shall not be liable for:

• Indirect or consequential losses
• Loss of profits or opportunity
• Disputes between users

Total liability is limited to:

the value of the transaction in question

Closeté may:

• Remove listings
• Suspend accounts
• Refuse service

If users:

• Attempt fraud
• Misuse the platform
• Circumvent processes

Closeté may update these Terms at any time. Continued use of the app constitutes acceptance.

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