ClosetéTerms & Conditions

Welcome to Closeté.

Closeté is a platform that enables users to buy and sell luxury items through a managed service including collection, authentication, and delivery.

By using the app, you agree to these Terms & Conditions.

Closeté acts as a facilitated marketplace that:

• Connects buyers and sellers
• Manages collection, authentication, and delivery
• Processes payments securely

Closeté is not the original owner of listed items.

Users agree to:

• Provide accurate information
• Maintain account security
• Accept responsibility for account activity

Closeté may suspend or terminate accounts for misuse.

Sellers represent and warrant that:

• Items are authentic and legally owned
• Listings are accurate (description, condition, images)

Closeté reserves the right to:

• Reject items during verification
• Remove listings
• Suspend sellers providing counterfeit or misleading items

Buyers agree to:

• Review listings before purchase
• Provide accurate delivery details

All purchases are subject to:

• Authentication
• Successful verification

All items undergo a verification process using:

• Internal expertise
• Third-party authentication tools

Closeté performs authentication using best efforts and available technology.

Authentication outcomes are:

• Final and binding
• Based on inspection at the time of verification

Closeté does not guarantee absolute authenticity beyond this process.

• Payments are securely processed via third-party providers
• Funds are held until:
  • Item is verified
  • Buyer accepts delivery

Payment is only released to the seller after successful delivery acceptance

Closeté manages:

• Seller collection
• Buyer delivery

Users must:

• Be available at scheduled times
• Provide accurate address details

Closeté is not liable for:

• Delays caused by logistics partners
• Failed deliveries due to incorrect information

At delivery, the buyer has the right to:

Accept or reject the item

If rejected:

• The item is returned to the seller
• The buyer receives a full refund
• The seller is not paid

This replaces the need for a traditional returns process

Closeté's decisions regarding:

• Authentication
• Item condition
• Listing accuracy

Are final and binding

Users agree to accept Closeté's determination in resolving disputes.

Closeté reserves the right to:

• Contest chargebacks with evidence
• Suspend accounts involved in disputes
• Take action against fraudulent activity

To the fullest extent permitted by law:

Closeté shall not be liable for:

• Indirect or consequential losses
• Loss of profits or opportunity
• Disputes between users

Total liability is limited to:

the value of the transaction in question

Closeté may:

• Remove listings
• Suspend accounts
• Refuse service

If users:

• Attempt fraud
• Misuse the platform
• Circumvent processes

Closeté may update these Terms at any time. Continued use of the app constitutes acceptance.

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