Closeté
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ClosetéPrivacy Policy

Last updated: June 2026

1. INTRODUCTION

Closeté ("we", "our", "us") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use the Closeté mobile application and related services.

2. INFORMATION WE COLLECT

Account Information

  • Name
  • Email address
  • Phone number

Transaction & Listing Information

  • Item details (including photos, videos, descriptions, and condition)
  • Pricing and listing information
  • Purchase history
  • Order history

Collection & Delivery Information

  • Collection address (for Sellers)
  • Delivery address (for Buyers)
  • Collection and delivery status

Payment Information

  • Payment details processed securely by third-party payment providers
  • We do not store your full payment card details

Authentication Information

  • Images and information submitted for authentication
  • Authentication results
  • Operational records relating to the authentication process

Device & Usage Information

  • Device type
  • Operating system
  • App usage information
  • Log data for security, diagnostics, and performance

3. HOW WE USE YOUR INFORMATION

We use your information to:

  • Facilitate the buying and selling of luxury items.
  • Arrange collection and delivery.
  • Authenticate items and protect against fraud.
  • Process payments and refunds securely.
  • Communicate order updates, notifications, and customer support.
  • Improve the performance, security, and functionality of the Closeté platform.
  • Comply with applicable legal and regulatory obligations.

4. AUTHENTICATION & FRAUD PREVENTION

To maintain trust within the Closeté marketplace, we use a combination of:

  • Internal authentication procedures.
  • Third-party authentication providers and tools.

We may review item information, images, and related data to authenticate items, detect fraudulent activity, investigate disputes, and protect the integrity of the platform.

5. SHARING YOUR INFORMATION

We only share your information where necessary to operate the Closeté platform.

Service Providers

Including:

  • Payment processors
  • Delivery and logistics partners
  • Authentication providers
  • Technology and cloud service providers

Other Users

We may share limited information necessary to complete a transaction, including listing information and first names where appropriate.

Legal Requirements

We may disclose information where required by law or where reasonably necessary to:

  • Comply with legal obligations.
  • Prevent fraud.
  • Protect the rights, property, safety, or security of Closeté, our users, or third parties.

6. DATA SECURITY

We implement appropriate technical and organisational measures designed to protect your personal information, including:

  • Encrypted data transmission.
  • Secure storage systems.
  • Access controls.
  • Ongoing monitoring and security practices.

While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure.

7. YOUR RIGHTS

Subject to applicable law, you may have the right to:

  • Access your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Withdraw consent where applicable.

To exercise your rights, please contact:

Email: [email protected]

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

  • Provide our services.
  • Complete transactions.
  • Meet legal and regulatory obligations.
  • Resolve disputes.
  • Enforce our agreements.

9. INTERNATIONAL TRANSFERS

Closeté currently operates in Dubai, United Arab Emirates.

Your information may be processed or stored by trusted third-party service providers located in other jurisdictions where necessary to provide our services. Where applicable, we take reasonable steps to ensure your information receives an appropriate level of protection.

10. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time.

Any changes will become effective when the updated Privacy Policy is published within the Closeté platform and the “Last updated” date is revised.

11. CONTACT US

For any questions regarding this Privacy Policy or your personal information, please contact:

[email protected]
Closeté